Last updated: July 1, 2026
These Terms of Service ("Terms") govern your use of DrLeadGen services and the drleadgen.com website. By submitting a strategy session request or engaging DrLeadGen services, you agree to these Terms. If you do not agree, do not use our services.
DrLeadGen provides AI-powered patient acquisition and digital marketing services exclusively for plastic surgery practices. Services include strategy sessions, paid advertising campaign management, lead generation systems, and related consulting. The specific scope of services for your practice will be defined in a separate Service Agreement signed by both parties.
DrLeadGen operates on a monthly retainer model. Retainer fees are due at the start of each monthly billing period. Payments not received within 10 days of the due date may result in a pause in services. DrLeadGen accepts payment via ACH bank transfer and major credit cards.
Once a paid advertising campaign has launched — meaning ad spend has been committed with a platform such as Google, Meta, or similar — the retainer for that billing period is non-refundable. This policy reflects the non-recoverable cost of media spend and campaign setup. Pre-launch cancellations may be eligible for a partial refund at DrLeadGen's discretion.
DrLeadGen makes no guarantee of specific patient volume, consultation bookings, revenue outcomes, or return on ad spend. Digital advertising results depend on many factors outside our control, including your practice's response time to leads, local market conditions, ad platform algorithm changes, and seasonal variation. We commit to applying best-in-class strategy and transparent reporting — not to specific outcome guarantees.
You agree to:
Either party may terminate services with 30 days' written notice to the other party. Written notice may be delivered by email to the contact addresses specified in your Service Agreement. Upon termination, you remain responsible for any fees due for services rendered through the termination date.
Upon full payment of applicable fees, you own the advertising creative, copy, and landing pages produced exclusively for your practice. DrLeadGen retains ownership of its proprietary systems, software, methodologies, and any reusable components used across multiple clients.
Both parties agree to keep the other's confidential business information private and not to disclose it to third parties without consent. This obligation survives termination of the engagement.
To the maximum extent permitted by applicable law, DrLeadGen's total liability to you for any claims arising from these Terms or our services shall not exceed the total fees paid by you to DrLeadGen in the three months preceding the claim. DrLeadGen shall not be liable for indirect, incidental, or consequential damages of any kind.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in California, and both parties consent to personal jurisdiction in those courts.
DrLeadGen reserves the right to update these Terms. Material changes will be communicated via email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
Legal questions: legal@drleadgen.com